"I have always had great service at Santa Monica BMW. Everyone is very nice. Your shuttle driver's have always been very nice. Couldn't ask for more. Thanks again."
"I have been to many other BMW dealer service departments, and SM BMW is one of the best experiences I have had to date."
Wednesday, January 12, 2011
Thursday, January 6, 2011
Santa Monica BMW Reviews
"I leased a car from your dealership today thanks to Carmen. Had to mention what a pleasure it was working with Carmen. She was not over the top like the other dealership salespeople. She was just the right amount of nudge in a non-annoying fashion. She looked great - stylish and professional and always appeared calm while getting the job done. She was knowledgeable about the product line and always accessible. I will definitely refer prospective buyers to Carmen. Also loved Lance! Thanks for a great experience!"
"Thank you for the professional and informative manner in which you assisted me in purchasing the new 328i. You are an excellent representative of a fine organization, and I look forward to continuing my relationship with Charles, you, and your colleagues at Santa Monica BMW. Best wishes for the holidays. P.S. Thanks for the call about the garage door opener."
"Your staff, Mr. Charles Hicks and Mr. Scott Jones are an asset to your dealership. Such nice and attentive people should be cloned and placed in every corner of your dealership. If they ever leave I won't go back!"
"Thank you for the professional and informative manner in which you assisted me in purchasing the new 328i. You are an excellent representative of a fine organization, and I look forward to continuing my relationship with Charles, you, and your colleagues at Santa Monica BMW. Best wishes for the holidays. P.S. Thanks for the call about the garage door opener."
"Your staff, Mr. Charles Hicks and Mr. Scott Jones are an asset to your dealership. Such nice and attentive people should be cloned and placed in every corner of your dealership. If they ever leave I won't go back!"
Santa Monica BMW Reviews
"Thank you Hans. It's always a pleasure to see you. From our first lease, you have always made the car puchase experience something to look forward to rather than something to dread, which had practically always been my experience. That's why we keep coming back and why I shamelessly recommend you to everyone I know who's looking for a new car. Thank you again and the much success to you in your new position."
"This is my seventh lease with BMW and this has been by far ---light years ahead --- the best and most memorable experience. Lorelei is at the top of her game - her knowledge, professionalism and positive energy is in a league of its own. She will handle all my BMW needs going forward regardless where we reside. I wish that you and BMW take great care of her - otherwise, I may steal her one day. All the best."
"I really like the car, and I thank you, again for your very thorough and professional way of doing business!"
"Continue with your trend of trying to raise your level of service at Santa Monica BMW….with today's world of online reviews, (Yelp, Yahoo, etc.) your business can't afford being second tier, especially when you dealership is selling a higher end product with clientele who expects higher end attention and service."
"This is my seventh lease with BMW and this has been by far ---light years ahead --- the best and most memorable experience. Lorelei is at the top of her game - her knowledge, professionalism and positive energy is in a league of its own. She will handle all my BMW needs going forward regardless where we reside. I wish that you and BMW take great care of her - otherwise, I may steal her one day. All the best."
"I really like the car, and I thank you, again for your very thorough and professional way of doing business!"
"Continue with your trend of trying to raise your level of service at Santa Monica BMW….with today's world of online reviews, (Yelp, Yahoo, etc.) your business can't afford being second tier, especially when you dealership is selling a higher end product with clientele who expects higher end attention and service."
Monday, December 27, 2010
"After three BMW's, I find that the staff at Santa Monica BMW is far more friendly an dhelpful than Southbay BMW, Beverly Hills BMW, Nick Alexendar BMW, Center BMW, and Pacific BMW, all of which I have been to and will not go to again unless I absolutely have to."
"This was my first time to Santa Monica BMW. I have been using Beverly Hills BMW in the past. I have been using Beverly Hills BMW in the past. I was really happy with my experience. Charles, my service rep, was quick and to the point. Called me to let me know the status of my car and gave me a realistic estimate on when it would be finished. I have already told a couple of my friends who also own a bMW to go there. I have always heard that the sales staff at this dealership was not the greatest. A friend of mine in particular had a real bad experience. As a result, I have always hesitated in going there. I can say that after this, I will definitely use the service department again. They were just stellar."
"This was my first time to Santa Monica BMW. I have been using Beverly Hills BMW in the past. I have been using Beverly Hills BMW in the past. I was really happy with my experience. Charles, my service rep, was quick and to the point. Called me to let me know the status of my car and gave me a realistic estimate on when it would be finished. I have already told a couple of my friends who also own a bMW to go there. I have always heard that the sales staff at this dealership was not the greatest. A friend of mine in particular had a real bad experience. As a result, I have always hesitated in going there. I can say that after this, I will definitely use the service department again. They were just stellar."
Tuesday, December 21, 2010
"I think Sven Larsen is a real assset to Santa Monica BMW. I also think that Jason Schimmel has a bright future with the dealership. He treats his customer with respect and is very professional in his dealings with customer. I was very impressed by the professionalism and behavior of both the CPO manager Sven Larsen and my sales person Jason Schimmel. Both of these gentlemen were very straighforward and decent. There was no excessive haggling and they went out of their ways to make the whole buying experience as smooth as possible."
"Alicia was the best service rep I've ever dealt with. She was knowledgable, quick, considerate, smart and thorough. She even had the car parked for the quickest, safest exit from the dealership. Truly top notch."
"Alicia was the best service rep I've ever dealt with. She was knowledgable, quick, considerate, smart and thorough. She even had the car parked for the quickest, safest exit from the dealership. Truly top notch."
Friday, December 10, 2010
"Hans is by far one of the truly EXCEPTIONAL Sales agent that I have known for now for over 5 years and who I purchased my first SM BMW CPO with…"
"This is my 2nd CPO SM BMW purchase - what can you offer me if I come back again in the future for my 3rd? *After taking ownership Alfredo Medino told me he was new to SMBMW and still learning. This blew me away because I wanted to suggest to management that he was working below his means and should be promoted - I will easily come back to SMBMW for my 3rd purchase if Alfredo is still there and he will work with me again....this goes for Ben as well!!"
"Our sales person (I'm sorry I can't think of his name, perhaps it was Malcom?) was quite wonderful. He was attentive to me and my young adult son with the right amount of concern for both our needs. He gave my son his direct cell phone number and told him to call anytime of day or night if he needed anything, quite extraordinary!"
"This is my 2nd CPO SM BMW purchase - what can you offer me if I come back again in the future for my 3rd? *After taking ownership Alfredo Medino told me he was new to SMBMW and still learning. This blew me away because I wanted to suggest to management that he was working below his means and should be promoted - I will easily come back to SMBMW for my 3rd purchase if Alfredo is still there and he will work with me again....this goes for Ben as well!!"
"Our sales person (I'm sorry I can't think of his name, perhaps it was Malcom?) was quite wonderful. He was attentive to me and my young adult son with the right amount of concern for both our needs. He gave my son his direct cell phone number and told him to call anytime of day or night if he needed anything, quite extraordinary!"
Wednesday, December 1, 2010
"Mike Potter, my salesman, was exceptional. He is a true gentleman who put me & my wife at east. He is a wonderful, kind counterpoint to every bad thing that can be said about sterotypical car salesmen. And Henry, our finance guy, was so great."
"SM BMW was very kind and all staff helpful and answered any questions I had! I drove away in my new BMW excited !!! I love my new car. I had a wonderful experience with Santa Monica BMW. I have had 3 previouos BMW's and loved all three-past cars. I am so thrilled about my new BMW, and the sales staff and financial services department at SM BMW were very kind and made my experience wonderful. I would recommend SM BMW !"
"I was able to negotiate the price over the phone. That made it worth the trip to Santa Monica from Temecula. Also we got a better interest rate than another dealer"
"SM BMW was very kind and all staff helpful and answered any questions I had! I drove away in my new BMW excited !!! I love my new car. I had a wonderful experience with Santa Monica BMW. I have had 3 previouos BMW's and loved all three-past cars. I am so thrilled about my new BMW, and the sales staff and financial services department at SM BMW were very kind and made my experience wonderful. I would recommend SM BMW !"
"I was able to negotiate the price over the phone. That made it worth the trip to Santa Monica from Temecula. Also we got a better interest rate than another dealer"
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