"After three BMW's, I find that the staff at Santa Monica BMW is far more friendly an dhelpful than Southbay BMW, Beverly Hills BMW, Nick Alexendar BMW, Center BMW, and Pacific BMW, all of which I have been to and will not go to again unless I absolutely have to."

"This was my first time to Santa Monica BMW. I have been using Beverly Hills BMW in the past.  I have been using Beverly Hills BMW in the past. I was really happy with my experience. Charles, my service rep, was quick and to the point. Called me to let me know the status of my car and gave me a realistic estimate on when it would be finished. I have already told a couple of my friends who also own a bMW to go there. I have always heard that the sales staff at this dealership was not the greatest. A friend of mine in particular had a real bad experience. As a result, I have always hesitated in going there. I can say that after this, I will definitely use the service department again. They were just stellar."