"I leased a car from your dealership today thanks to Carmen. Had to mention what a pleasure it was working with Carmen. She was not over the top like the other dealership salespeople. She was just the right amount of nudge in a non-annoying fashion. She looked great - stylish and professional and always appeared calm while getting the job done. She was knowledgeable about the product line and always accessible. I will definitely refer prospective buyers to Carmen. Also loved Lance! Thanks for a great experience!"
"Thank you for the professional and informative manner in which you assisted me in purchasing the new 328i. You are an excellent representative of a fine organization, and I look forward to continuing my relationship with Charles, you, and your colleagues at Santa Monica BMW. Best wishes for the holidays. P.S. Thanks for the call about the garage door opener."
"Your staff, Mr. Charles Hicks and Mr. Scott Jones are an asset to your dealership. Such nice and attentive people should be cloned and placed in every corner of your dealership. If they ever leave I won't go back!"
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