"Thank you Hans. It's always a pleasure to see you. From our first lease, you have always made the car puchase experience something to look forward to rather than something to dread, which had practically always been my experience. That's why we keep coming back and why I shamelessly recommend you to everyone I know who's looking for a new car. Thank you again and the much success to you in your new position."
"This is my seventh lease with BMW and this has been by far ---light years ahead --- the best and most memorable experience. Lorelei is at the top of her game - her knowledge, professionalism and positive energy is in a league of its own. She will handle all my BMW needs going forward regardless where we reside. I wish that you and BMW take great care of her - otherwise, I may steal her one day. All the best."
"I really like the car, and I thank you, again for your very thorough and professional way of doing business!"
"Continue with your trend of trying to raise your level of service at Santa Monica BMW….with today's world of online reviews, (Yelp, Yahoo, etc.) your business can't afford being second tier, especially when you dealership is selling a higher end product with clientele who expects higher end attention and service."
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