"After three BMW's, I find that the staff at Santa Monica BMW is far more friendly an dhelpful than Southbay BMW, Beverly Hills BMW, Nick Alexendar BMW, Center BMW, and Pacific BMW, all of which I have been to and will not go to again unless I absolutely have to."

"This was my first time to Santa Monica BMW. I have been using Beverly Hills BMW in the past.  I have been using Beverly Hills BMW in the past. I was really happy with my experience. Charles, my service rep, was quick and to the point. Called me to let me know the status of my car and gave me a realistic estimate on when it would be finished. I have already told a couple of my friends who also own a bMW to go there. I have always heard that the sales staff at this dealership was not the greatest. A friend of mine in particular had a real bad experience. As a result, I have always hesitated in going there. I can say that after this, I will definitely use the service department again. They were just stellar."

"I think Sven Larsen is a real assset to Santa Monica BMW. I also think that Jason Schimmel has a bright future with the dealership. He treats his customer with respect and is very professional in his dealings with customer. I was very impressed by the professionalism and behavior of both the CPO manager Sven Larsen and my sales person Jason Schimmel. Both of these gentlemen were very straighforward and decent. There was no excessive haggling and they went out of their ways to make the whole buying experience as smooth as possible."

"Alicia was the best service rep I've ever dealt with. She was knowledgable, quick, considerate, smart and thorough. She even had the car parked for the quickest, safest exit from the dealership. Truly top notch."

"Hans is by far one of the truly EXCEPTIONAL Sales agent that I have known for now for over 5 years and who I purchased my first SM BMW CPO with…"

"This is my 2nd CPO SM BMW purchase - what can you offer me if I come back again in the future for my 3rd? *After taking ownership Alfredo Medino told me he was new to SMBMW and still learning. This blew me away because I wanted to suggest to management that he was working below his means and should be promoted - I will easily come back to SMBMW for my 3rd purchase if Alfredo is still there and he will work with me again....this goes for Ben as well!!"

"Our sales person (I'm sorry I can't think of his name, perhaps it was Malcom?) was quite wonderful. He was attentive to me and my young adult son with the right amount of concern for both our needs. He gave my son his direct cell phone number and told him to call anytime of day or night if he needed anything, quite extraordinary!"

"Mike Potter, my salesman, was exceptional. He is a true gentleman who put me & my wife at east. He is a wonderful, kind counterpoint to every bad thing that can be said about sterotypical car salesmen. And Henry, our finance guy, was so great."

"SM BMW was very kind and all staff helpful and answered any questions I had! I drove away in my new BMW excited !!! I love my new car. I had a wonderful experience with Santa Monica BMW. I have had 3 previouos BMW's and loved all three-past cars. I am so thrilled about my new BMW, and the sales staff and financial services department at SM BMW were very kind and made my experience wonderful. I would recommend SM BMW !"

"I was able to negotiate the price over the phone. That made it worth the trip to Santa Monica from Temecula. Also we got a better interest rate than another dealer"

"Hans is the best!! His "non-salesman" approach puts you at ease and makes the whole expierience easy."

"I have now leased three cars from SM BMW, dealing with Hans each time. I got competitive price info from a couple of other sources but I strongly preferred to stick with Hans, because of the relationship we have built up over the years -- he is amazing."

"There was a snag with the title release which was out of SMBMW's control and SMBMW provided a new loaner car. Richard worked hard to make a deal and was straight forward in his approach. This was a good experience and we would return for a car in the future."

"My first BMW purchase and it was a truly wonderful experience all around. Hans and the team were a pleasure to work with and I've already recommended them to friends."

"Great buying(leasing) experience from Santa Monica BMW. Much better than what I experienced at another BMW dealership back in 2006 when we bought our other vehicle. Hans Dakhlia did a great job during the whole process of leasing the vehicle, from the initial phone conversation to the delivery of the vehicle."

"I will say that this Santa Monica BMW was much better than the one on Santa Monica Blvd and Sawtelle which is where I bought my first BMW. That other one was full of very unsavory people who were inappropriate when I'd come in for service with the car I had bought there. So given how awful the other dealer is, the one I just dealt with was a dream. I liked my sales guy Adam much better than the Toyota guys where I bought my Prius 2 years ago."

"The dealership has a terrible reputation on the internet but it was my wonderful sales person that really worked out a deal for me that changed my mind. He is a strong asset. I had been there before and never really got much attention from the others."

Customer Testimonials

"The most pleasant experience I had since I own a BMW. My car was due to service so I took it to SMBMW and I was amazed by the courtesy and professionalism with which I was treated. My service advisor Matthias (call him the Austrian) took care of me and my car, that gave me the feeling I belong to his family. He explained to me in a manner so I could actually understand what was wrong with my BMW and what needs to be fixed. He was efficient and courteous in a way that made a miserable morning, into a pleasant experience. This guy is something else!!! When it comes to cars, I would say there is nothing he doesn't know about them and !!!!! he has an understanding, that you don't have the best time when you have to take your beamer to the garage. He even mastered to explain the problem that I had in terms I could understand. My car was finished right on time, as promised and clean. I got walked to the cashier by the "Austrian" and I felt really comfortable to be in the presence of this gentleman. This is a total different SMBMW as experienced in previous visits. If you ever have to go to a BMW dealership I can only recommend to visit SMBMW and make sure you ask for Matthias or the "Austrian" when you make your appointment. You will be amazed I can assure you. Just as I was leaving I remembered I want to pair my Bluetooth Mobil with my beamer, which is not always the easiest procedure, Matthias observed that I was somehow struggling so he came out to the sidewalk asked if I needed some assistance and did the whole procedure for me at no cost plus he explained to me how to do this so that I am now able to do it myself should I ever have to. As I offered him a tip he declined with a smile and the words "no need for that, a thank you is more than enough" Go there ask for Matthias and your day will be this little bit "

"This is my third auto with you folks… I've never been a repeat lessor or buyer when looking for a car. I'd always dreaded the task. Your team, your people have consistently been king, encouraging, helpful, informative and friendly in a truly human way. This is a trait that we work for in the business I'm in... BMW Santa Monica is a team of true professionals. People who care for their clients and connect with people. You all should be proud."

"I have been dealing with Beverly Hills BMW and feel that the service at Santa Monica BMW is far superior. I am glad to have changed agencies."

"Do whatever it takes to keep Michael Fernandes! He's the best car salesperson I've ever interacted with. He understands both cars and people and knows that creating a relationship is what sells the car. Michael Fernandes is the perfect Sales Advisor. He's knowledgeable and a great communicator. Very service oriented. He made the whole experience a pleasure! Everyone I interacted with genuinely seemed to want to help me get the car I'd be happy with. Could not have been smoother. Michael was willing to spend as much time as I needed to understand the features of my car and to get it set up to suit my needs. Santa Monica BMW is a beautiful place! Very comfortable and pleasant surroundings. Whoever takes care of your plants does a marvelous job. Michael called within 3 days to make sure I was happy with the car and to see if I had any further questions."