Customer Testimonials

"The most pleasant experience I had since I own a BMW. My car was due to service so I took it to SMBMW and I was amazed by the courtesy and professionalism with which I was treated. My service advisor Matthias (call him the Austrian) took care of me and my car, that gave me the feeling I belong to his family. He explained to me in a manner so I could actually understand what was wrong with my BMW and what needs to be fixed. He was efficient and courteous in a way that made a miserable morning, into a pleasant experience. This guy is something else!!! When it comes to cars, I would say there is nothing he doesn't know about them and !!!!! he has an understanding, that you don't have the best time when you have to take your beamer to the garage. He even mastered to explain the problem that I had in terms I could understand. My car was finished right on time, as promised and clean. I got walked to the cashier by the "Austrian" and I felt really comfortable to be in the presence of this gentleman. This is a total different SMBMW as experienced in previous visits. If you ever have to go to a BMW dealership I can only recommend to visit SMBMW and make sure you ask for Matthias or the "Austrian" when you make your appointment. You will be amazed I can assure you. Just as I was leaving I remembered I want to pair my Bluetooth Mobil with my beamer, which is not always the easiest procedure, Matthias observed that I was somehow struggling so he came out to the sidewalk asked if I needed some assistance and did the whole procedure for me at no cost plus he explained to me how to do this so that I am now able to do it myself should I ever have to. As I offered him a tip he declined with a smile and the words "no need for that, a thank you is more than enough" Go there ask for Matthias and your day will be this little bit "

"This is my third auto with you folks… I've never been a repeat lessor or buyer when looking for a car. I'd always dreaded the task. Your team, your people have consistently been king, encouraging, helpful, informative and friendly in a truly human way. This is a trait that we work for in the business I'm in... BMW Santa Monica is a team of true professionals. People who care for their clients and connect with people. You all should be proud."

"I have been dealing with Beverly Hills BMW and feel that the service at Santa Monica BMW is far superior. I am glad to have changed agencies."

"Do whatever it takes to keep Michael Fernandes! He's the best car salesperson I've ever interacted with. He understands both cars and people and knows that creating a relationship is what sells the car. Michael Fernandes is the perfect Sales Advisor. He's knowledgeable and a great communicator. Very service oriented. He made the whole experience a pleasure! Everyone I interacted with genuinely seemed to want to help me get the car I'd be happy with. Could not have been smoother. Michael was willing to spend as much time as I needed to understand the features of my car and to get it set up to suit my needs. Santa Monica BMW is a beautiful place! Very comfortable and pleasant surroundings. Whoever takes care of your plants does a marvelous job. Michael called within 3 days to make sure I was happy with the car and to see if I had any further questions."