RECENT CUSTOMER TESTIMONIALS

"Tack is a skillful yet fair salesman. He was more than willing to let me drive any car and even let me drive several more than once as I made my decision."


"Seriously, Adam excelled himself here and won me over. I was determined to get an Audi A5 convertible. Unbelievable persistance without being pushy, that's how you win customers."


"It was a pleasant, low pressure experience. Brett was was very informative, helpful, and pleasant to work with. Everyone was very responsive and helpful. I asked to drive three different cars and Brett was very informative each time. He helped be make the right choice for me. I really appreciated the fact that it did not take hours and hours to complete this process. It was quick and efficient. This is not a complaint, but my radio does not turn off automatically when I turn the car off. I probably just need to read the manual more closely :) Yes, Brett approached me, in person, at the dealership when I stopped by recently for some minor "instruction" on some of the car's features."

Recent satisfied customers!

"Mario Guglielmelli followed up with me over the phone the next day after the sale to make sure I was satisfied."

"Everyone was helpful and knowledgeable."

"Carmen was truly what customer service is about. Attentive, fun and really great to know. I have referred many of my friends from Northern California to your BMW Dealership because of my great experience. I talk about your customer service all the time."

"my friend Jamie and i had a STELLAR experience here! how I may ask is they were very attentive and helpful! even for a car that was several years old. they stayed there and helped him out."

"A long time ago, there was an adage created by the old Ford Motor Company: "Our customer satisfaction is job #1." I will say that your Chris Levy totally lived up to that mantra...and beyond. Please be certain to let Chris know as well as your owners, that he did a beyond amazing job! Thanks - see you next time!"

"I just bought a certified BMW from Mario Guglielmelli and it was the best experience I have ever had buying a car. He was sincere and very attentive to what I needed as my first car purchase. I was in and out of the dealership in less than two hours with a trade in. I highly recommend working with Mario and please tell him a happy buyer says hello!"

"Thank you for making the process so painless.
You were so professional and knowledgeable A joy to work with you again, as it was three years ago. All the best"     

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Santa Monica BMW Reviews

"I have always had great service at Santa Monica BMW. Everyone is very nice. Your shuttle driver's have always been very nice. Couldn't ask for more. Thanks again."

"I have been to many other BMW dealer service departments, and SM BMW is one of the best experiences I have had to date."

Santa Monica BMW Reviews

"I leased a car from your dealership today thanks to Carmen. Had to mention what a pleasure it was working with Carmen. She was not over the top like the other dealership salespeople. She was just the right amount of nudge in a non-annoying fashion. She looked great - stylish and professional and always appeared calm while getting the job done. She was knowledgeable about the product line and always accessible. I will definitely refer prospective buyers to Carmen. Also loved Lance! Thanks for a great experience!"

"Thank you for the professional and informative manner in which you assisted me in purchasing the new 328i.  You are an excellent representative of a fine organization, and I look forward to continuing my relationship with Charles, you, and your colleagues at Santa Monica BMW. Best wishes for the holidays. P.S.  Thanks for the call about the garage door opener."

"Your staff, Mr. Charles Hicks and Mr. Scott Jones are an asset to your dealership.  Such nice and attentive people should be cloned and placed in every corner of your dealership. If they ever leave I won't go back!"

Santa Monica BMW Reviews

"Thank you Hans. It's always a pleasure to see you. From our first lease, you have always made the car puchase experience something to look forward to rather than something to dread, which had practically always been my experience. That's why we keep coming back and why I shamelessly recommend you to everyone I know who's looking for a new car. Thank you again and the much success to you in your new position."

"This is my seventh lease with BMW and this has been by far ---light years ahead --- the best and most memorable experience. Lorelei is at the top of her game - her knowledge, professionalism and positive energy is in a league of its own. She will handle all my BMW needs going forward regardless where we reside. I wish that you and BMW take great care of her - otherwise, I may steal her one day. All the best."

"I really like the car, and I thank you, again for your very thorough and professional way of doing business!"

"Continue with your trend of trying to raise your level of service at Santa Monica BMW….with today's world of online reviews, (Yelp, Yahoo, etc.) your business can't afford being second tier, especially when you dealership is selling a higher end product with clientele who expects higher end attention and service."